Generally
We want you to get value from and enjoy using AutoSortPro. If that is not happening, we want to make it right.
Credit purchases
- We are unable to issue refunds for credit purchases. If you are unsure how many credits you will need, purchase a smaller pack.
- Credit-pack credits expire six months after the purchase date.
- If a technical issue prevents a file from being processed, you will not be billed for that file.
- If the system fails but still charges you, email support with a screenshot and we will make it right.
Subscription plans
- Free-plan credits expire after 30 days.
- Basic-plan credits reset monthly.
- Pro-plan credits are valid for six months and roll over month to month.
- Monthly billed plans are not refundable, like credit purchases.
- A monthly plan can be canceled for the following month at any time before renewal.
- Annual billed plans are partially refundable for 30 days after purchase. You will receive the amount paid less the least expensive way to purchase the credits already used, if any.
How to request a refund
Email [email protected] and include screenshots or other details we may need to investigate and help.